Privacy Policy

Introduction

RVA Glow Co ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Property address for service estimates
• Payment information (processed securely through third-party providers)
• Communication preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Click patterns and navigation paths

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our holiday lighting services
• Process your service requests and bookings
• Send you appointment confirmations and service updates
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Analyze usage patterns to improve our website and services
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processing, email services, analytics)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications
• Disable cookies through your browser settings

To exercise these rights, please contact us at getlit@rvaglowco.com or call (804) 518-6955.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookies through your browser settings, but disabling them may affect website functionality.

Third-Party Services

Our website may use third-party services including Google Maps, Google Analytics, and payment processors. These services have their own privacy policies governing how they use information.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we learn we have collected information from a child under 13, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: